• What's new in Delm?

  Discover the latest updates, features, and enhancements in Delm. This changelog keeps you informed about everything new, from major improvements to minor fixes. June 2026 Improved translations for date formatting: We updated our MMM (short month), ddd (short weekday), and dd (shortest weekday) placeholders to show proper abbreviations for international shoppers. Previously, these placeholders simply took the first two or three letters of a word, which caused spelling anPopular

• How do I upgrade or downgrade my plan?

  You can switch between Delm pricing plans at any time to better fit your store traffic. All features are included in every plan, so you only need to choose the tier that matches your monthly view requirements. Changing your plan To change your current subscription, follow these steps: Open the Delm app in your Shopify Admin. Click on Billing in the navigation menu. Select the new plan you would like to use. Confirm the new subscription via the Shopify billing prompt. YFew readers

• How are widget views counted?

  A view is counted every time a Delm widget is displayed on your store. Because each display requires real-time calculations using your specific rules, product data, and customer context, our pricing is tied directly to your actual usage. What counts as a view? Page Loads: Every time a customer loads a page where the widget is active, one view is counted. Variant Changes: When a customer selects a different size or color, the widget performs a new request to our server to calculaFew readers

• Do you offer discounts?

  We offer a 17% discount for merchants who choose an annual subscription. This is equivalent to receiving 2 months free every year. You can switch to annual billing at any time through the Billing section in your Delm dashboard. When you make the switch, Shopify automatically updates your subscription to the discounted rate.Few readers

• Which plan is right for me?

  Because every Delm plan includes all features, choosing a plan depends entirely on how many monthly views your store needs. How to choose your plan To find the best fit, check your Shopify Analytics for Product page views over the last 30 days. When choosing, remember that certain actions like variant changes can trigger additional views. For a full breakdown of what counts as a view, please see our guide: How are widget views counted? (/en/article/how-are-widget-views-counted-1ci8mm/Few readers

• How do I cancel my subscription?

  You can cancel your Delm subscription at any time. Depending on whether you want to stop using the app entirely or simply move to a free tier, there are two ways to do this. Option 1: Uninstall the app If you want to stop using Delm completely, uninstalling the app will automatically cancel your recurring subscription. Shopify will stop all future charges for the app immediately upon removal. Option 2: Downgrade to the Free plan If you wantFew readers

• Can I get a refund?

  We want you to be happy with Delm. While we do not offer a "no questions asked" refund policy, we review every request on a case-by-case basis to ensure fairness for our merchants. When we offer refunds We typically approve refund requests in the following scenarios: Verified Technical Issues: If a bug or technical error on our end prevented the app from functioning as described and our team was unable to resolve it for you. Billing Errors: If you were accidentally charged twicFew readers