Question 1

How do I add a Delm widget to my theme?

Accepted Answer

You may integrate widgets either through the Delm Widget app block or by adding the app block code to .liquid templates.

Video

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Using app block

With the Delm Widget block, widgets can be easily integrated via the Shopify visual theme editor, without the need for programming skills.

|| If your theme does not support app blocks, you can integrate widgets into .liquid templates.

Using Liquid

You may use the <delm-widget> HTML element to integrate widgets into .liquid templates.

|| Please ensure that the Delm Core app embed is enabled in your theme settings.

Delm Core

Code example

You can use the following code snippet to integrate widgets into your into .liquid templates.

<delm-widget data-variant-id="{{ product.selected_or_first_available_variant.id }}"></delm-widget>

The name of the product object may vary depending on the context. Please ensure that the correct object is used to access the product information.

Element attributes

The following attributes are supported by the <delm-widget> element. All attributes are optional.

| Attribute | Description | | ---- | | data-widget-id | Load a specific widg

Question 2

What's new in Delm?

Accepted Answer

Discover the latest updates, features, and enhancements in Delm. This changelog keeps you informed about everything new, from major improvements to minor fixes.

May 2025

Help center: Added integration guides for PageFly, EComposer, and GemPages.
New plan: Introduced a Starter plan for stores with low traffic.
Widget editor: Revamped widget editor for a more intuitive and streamlined user experience.
Starter templates: Introduced pre-designed starter templates in the widget editor, enabling quick setup with customizable options. More templates to be added soon. Available across all plans.

Starter templates

February 2025

Plan changes

Free: Now includes 2,000 monthly views instead of 1,000.
All plans now include a 14-day free trial period.

Improvements

Pricing page: We've redesigned the pricing page inside the app for a clearer, more user-friendly experience.
Performance optimizations to improve speed and stability.
Backend enhancements and minor bug fixes for a smoother experience.

January 2025

||| Due to significant changes in how Delm works, some manual actions are required. We couldn’t migrate all of your existing settings due to the scale of this update, but this new system lays the

Question 3

Issue: Delm widget not displaying

Accepted Answer

This article explains common reasons why the Delm widget may not be displaying and how to troubleshoot them.

App is disabled

Ensure the Delm app is enabled. The widget will not appear if the app is disabled.

Enable app

Delm widget app block missing

Verify that the Delm widget app block is added to your product details page.

App block

Monthly view limit exceeded

Check if your plan's view limit has been reached. If exceeded, upgrade to a higher plan. Widgets will not display once the limit is reached.

View limit

Product hidden by visibility rule

If the widget is missing on specific products, confirm the product isn’t hidden by a visibility rule. Use the "Test data" section in Delm to review applicable rules.

Hidden product

Incorrect widget ID in app block

Ensure the widget ID in the app block settings is correct and free of unwanted characters. If no widget ID is specified, confirm a default widget is set.

Widget ID

No widgets created

Verify that at least one

Question 4

Issue: Delm widget displaying wrong data

Accepted Answer

This article explains common reasons why the Delm widget may display incorrect data and how to troubleshoot them.

Incorrect rule priority

Verify that rules are prioritized correctly. Rules are applied in order of priority, with only the first matching rule taking effect. Ensure a rule without conditions has the lowest priority to avoid it overriding other rules.

Rule priority

Upcoming holidays affecting delivery times

Check for upcoming holidays in the Delm app, as they may increase delivery times and affect displayed data.

Holidays

No product connected in app block

Ensure the Delm widget app block is connected to a product via a dynamic source. Without a product connection, the widget cannot display product-specific data. Re-add the app block to restore default settings if needed.

App block

VPN affecting country-specific rules

Confirm you’re not using a VPN, as it may alter your detected country and trigger incorrect country-specific rules.

Question 5

How do I set transit times for countries?

Accepted Answer

Steps

To set transit times for different countries or regions, go to the "Transit time" section in Delm and click "New rule".

New transit time rule

Add a condition for "Shipping country" and select the countries this rule should apply to.

Add shipping country condition

Set the transit time (e.g., 1-2 days) and adjust the rule priority to ensure it applies before broader rules.

Set transit time and priority

Save the rule and verify it in the "Test data" section to confirm the correct transit time is applied for the selected countries.

Set test data

Check rules

This ensures accurate transit times based on shipping destinations. Contact support if you need further assistance.

Question 6

How do I change the visibility for products?

Accepted Answer

Steps

To change the visibility of Delm for specific products, go to the "Visibility" section in Delm and edit the rule for "Hide app".

Edit visibility rule

Add product-specific conditions such as Product, Tag, or Vendor to target the products for which you want to change Delm's visibility.

Add product-specific conditions

Select the desired visibility, such as "Show app" or "Hide app", and adjust the priority to ensure it applies correctly. Rules with higher priority take precedence over others.

Set visibility and priority

Save the rule and verify it in the "Test data" section to confirm the visibility is applied as expected.

Set test data

Check rules

This process ensures Delm's visibility is tailored for specific products. Contact support if you need further assistance.

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