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# Why is the widget not showing up?

If the delivery widget is missing from your store, it is usually due to a missing app block or a visibility rule hiding the app. Use this checklist, sorted by the most common causes, to get it back online.

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## 1. Delm Delivery Widget block missing

The most common reason the widget doesn't appear is that it hasn't been added to your theme layout yet.

* **How to fix:** Go to your **Shopify Theme Editor > Product page**. In the sidebar, click **Add block**, select **Delm Delivery Widget**, and drag it into position. Ensure you click **Save**.

## 2. Product hidden by a visibility rule

You might have a rule that is intentionally (or accidentally) hiding the widget for certain items.

* **How to check:** Go to **General > Visibility** in the Delm app. Look for any "Hide app" rules.
* **The Preview tool:** Use the **Preview** section in the app to test the specific product. It will show you if a visibility rule is currently set to "Hide."

## 3. Language missing in widget

Delm detects your store's current language. If you are viewing your store in a language that hasn't been added to your widget settings, the widget will stay hidden.

* **How to fix:** Open your widget in the Delm app and ensure the language you are testing in is listed in the translations. If it's missing, add it and re-apply your template.

## 4. Widget is not published

If your widget is still in **Draft** mode, it will only be visible to you inside the Shopify Theme Editor for testing.

* **How to fix:** In the **Widget** section of the Delm app, ensure the status of your widget is set to **Published**.

## 5. App is disabled

The "Delm Core" engine must be active in your theme for any widgets to function.

* **How to fix:** Go to your **Shopify Theme Editor**, click on the **App embeds** tab on the left sidebar, and ensure **Delm Core** is toggled **ON**.

## 6. Incorrect widget ID in app block

If you have multiple widgets, the app block needs to know which one to display.

* **Check the ID:** In the Shopify Theme Editor, click the **Delm Delivery Widget** block. Check the **Widget ID** field. Ensure it matches your widget's ID exactly and has no extra spaces or characters.
* **Default widget:** If the ID field is empty, Delm will try to show your "Default" widget. Ensure you have one widget marked as the default in the app.

## 7. Monthly view limit exceeded

Each Delm plan has a monthly limit for widget views.

* **Check your usage:** Go to the **Account** or **Billing** section in the Delm app. If you have reached 100% of your limit, the widgets will stop appearing until the next billing cycle or until you upgrade to a higher plan.

## 8. No widgets created

It sounds simple, but the app block cannot display anything if there are no widgets saved in the app.

* **How to fix:** Ensure you have at least one widget created and configured in the **Widget** section of the Delm app.